Billing, Cancellation & Refund Policy
Last updated 11 October 2026.
How Allocky plans are priced, renewed, changed and cancelled. Current prices are shown on the Pricing page.
1. Free plan
The Free plan costs nothing and includes 5 resources and 1 editor.
2. Pro trial
An eligible workspace may start one 30-day Pro trial. No payment card is required. When the trial ends, the workspace returns to Free unless a paid plan has been selected.
3. Paid plans
Starter and Pro are billed quarterly or annually in South African rand. Annual billing costs 20% less than paying quarterly for a year. Payments are processed by PayFast; card payment details are entered through PayFast's hosted payment experience and are not stored by Allocky.
4. Renewal
Renewal is manual. Nothing is charged automatically; you choose to pay for each new period.
5. Upgrades
Upgrades take effect when payment is confirmed. An upgrade from Starter to Pro during a paid period is prorated for the time remaining.
6. Downgrades and cancellation
Downgrades and cancellations take effect at the end of the current paid period. You keep your current plan until then.
7. Late or failed payment
If a renewal payment is not received, the workspace keeps its paid plan for a 7-day recovery period. If payment is still outstanding when that period ends, the workspace moves to Free. Your data is not deleted.
8. Refunds
Subscription fees are generally non-refundable once paid, except where required by applicable law or where Allocky agrees otherwise. Refund requests are reviewed individually. Contact info@allocky.com.
9. Enterprise
Enterprise capacity, pricing and terms are agreed separately in writing.
10. Changes to prices
A renewal is charged at the price current when the new period starts. Prices already paid for a period do not change.